Foundations of Operational Excellence in Mobile and Community-Based Care
Mobile health programs play a critical role in expanding access to care for underserved and hard-to-reach populations. As health systems and community organizations increasingly rely on mobile care models, there is a growing need for program coordinators and emerging leaders who understand the operational, clinical, and community dynamics that influence successful mobile health delivery.
Taught by Djuana Parker, Assistant Director / Operations Manager, Mobile Health, Cone Health, and Founding Faculty of the GMMA Mobile Health Leadership Academy.
Mobile Health Program Coordinator 101 is an interprofessional continuing education course designed to provide foundational knowledge and practical strategies for coordinating and supporting mobile health programs. The course explores the unique realities of delivering care in mobile environments, including operational workflows, staffing considerations, environmental factors, safety and security planning, and the differences between mobile and traditional clinical settings.
Participants will examine strategies for patient engagement, cultural humility, and creating safe and welcoming environments for diverse populations receiving care in community settings. The course also highlights the value of community health workers, the integration of telehealth technologies to support continuity of care, and the importance of contingency planning and quality improvement in mobile health operations.
In addition, the program addresses workforce sustainability through discussions on provider wellness, caregiver strain, and burnout prevention in mobile care environments. Through interactive discussions, case-based learning, and collaborative problem solving, participants will gain practical tools to coordinate safe, effective, and sustainable mobile health programs while strengthening team collaboration and improving community-based care delivery.
Professionals involved in the coordination, development, or leadership of mobile health programs: new mobile health program coordinators, organizations launching or expanding startup mobile health programs, and emerging leaders responsible for mobile health services or community outreach initiatives. Additional participants may include:
Objectives
At the conclusion of this activity, participants will be able to:
Schedule
Day 1 · 1:00–5:00 PM
3.75 CE contact hours
Welcome, Orientation, Learning Objectives
Live lecture · 0.5 CE hr
The Mobile Health Landscape: Understanding the Role of Mobile Health Programs
Case discussion · 1.5 CE hr
Mobile Health Is Not a Clinic on Wheels: Operational Differences and Workflow Realities
Group activity · 1.75 CE hr
Day 2 · 9:00 AM–5:00 PM
6.5 CE contact hours
Safety, Security, and Contingency Planning in Mobile Health Environments
Lecture + Q&A · 1.5 CE hr
Patient Engagement, Cultural Humility, and Creating Safe Spaces for Care
Interactive workshop · 1.5 CE hr
Workflow in Motion: Scheduling, Staffing, and Mobile Clinic Operations
Simulation · 1.75 CE hr
Sustaining the Mobile Workforce: Provider Wellness, Caregiver Strain, and Burnout Prevention
Panel + guided discussion · 1.75 CE hr
Day 3 · 9:00 AM–12:00 PM
2.75 CE contact hours
Technology, Community Partnerships, and Sustainable Mobile Health Programs
Group learning · 1.5 CE hr
Course Reflection, Evaluation, and Next Steps
Reflection / discussion · 1.25 CE hr
How it's taught
Interactive lectures, case-based learning, small-group discussion, role play and simulation exercises that replicate mobile deployment challenges, workflow disruptions, and regulatory scenarios, and reflective debriefs that build an individualized implementation plan.
Competencies addressed
Faculty
Assistant Director / Operations Manager, Mobile Health, Cone Health. Founding Faculty, Mobile Health Leadership Academy, in collaboration with the Global Mobile Medical Association (GMMA).
Djuana Parker is a mobile and ambulatory healthcare operations leader with expertise in launching and scaling mobile health initiatives serving underserved and high-need populations. Her professional focus includes startup strategy, staffing model optimization, regulatory compliance, workflow engineering, financial stewardship, interprofessional team leadership, and quality improvement integration in mobile and community-based settings.
She brings applied operational experience in program design, specialty mobile deployment, cross-sector partnership development, and data-driven performance oversight.
Continuing education
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Weitzman Institute and Joint Accreditation for Interprofessional Continuing Education through the joint providership of Moses/Weitzman Health System, Inc and the Global Mobile Medical Association (GMMA).
The faculty member has no relevant financial relationships with ineligible companies whose primary business is producing, marketing, selling, reselling, or distributing healthcare products used by or on patients.
All relevant financial relationships have been mitigated prior to the planning and implementation of this activity.
This educational activity does not include discussion of unlabeled or investigational uses of commercial products.
What comes next
Mobile Health Operations 201 builds upon foundational competencies introduced in 101. This advanced program focuses on scaling multi-site mobile operations, financial modeling, return-on-investment demonstration, advanced contracting strategies, data dashboards, and executive leadership integration. Designed for experienced mobile leaders and organizational executives, 201 prepares participants to expand impact while maintaining financial sustainability and measurable quality outcomes.
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This course introduces participants to the design, delivery, and management of mobile healthcare services within school settings. Emphasis is placed on addressing the unique health needs of children and adolescents, improving access to care, and building strong partnerships between schools, families, and healthcare providers.
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